Troubleshooting Common Issues

Can't install Ludora / can't get in

Can't install Ludora / can't get in
What you see	What to do
Inserted and ran the disc, still can't get in	Confirm the system firmware is between 9.00–13.00. The unlock itself has a small chance of failing — restart and run the disc again, that usually fixes it.
Forgot to run the disc from the home screen	Inserting the disc alone doesn't run it — find the disc on the PS4 home screen and select it once.

Download failed

Download failed
What you see	What to do
"Member account not bound" message	Cloud downloads require a bound account first.
All games fail to download	This is almost always on the Quark netdisk side. Check the Quark card in the client for the specific reason.
Downloads are slow	A Quark membership can speed things up (not required); or download to a PC first and connect over the local network.

Installed but won't launch / shows an error

Installed but won't launch / shows an error
What you see	What to do
Screen says this is a patch/DLC, not the base game	Go back to the detail page and choose a different download that includes the base game first.
Requires a newer system firmware version	This version needs a newer system firmware to run directly. The screen will show the required version — pick a build matching your firmware.

Parental controls

Parental controls
What you see	What to do
Shows "unlimited" but is still restricted	The mode hasn't synced yet. Check your network connection and re-enter the settings page.
Changed the daily time limit but it's not taking effect	Make sure you changed it for this specific device — on the mobile/web member site, go to Devices and select this PS4.